Support Solutions
Comprehensive, customized global support solutions
Implementing GSM/GPRS modules across a wide range of business activities
means that developers are continually facing new challenges specific to GSM
technology. This is why Cinbterion Wireless Modules offers comprehensive support services
worldwide.
Whether you're located in Asia, North America, South America, or Europe, the
Wireless Modules support is available anywhere in the world. You receive local,
on-site support either from Cinterion's branch offices or from distributors. If you
only offer low unit quantities, native speaker distributors often prove to be
the best support contacts. These distributors normally have spare parts and
other tools immediately available and can provide help fast.
Applications using GSM/GPRS modules from Cinterion Wireless Modules are numerous, varied, and
technically demanding. Thus, customized support packages are needed. That's why Cinterion provides three-phase support for you:
- In the acquisition phase by Technical Sales: This
department offers technical support during the pre-sales product
selection process. Cinterion consultants inform themselves about the
project and advise you in selecting the appropriate radio modules and
terminals. Technical Sales works together with customers in
coordinating projects and putting together suitable support packages.
- In the implementation phase by Customer Support: This
department provides support during the implementation of the project. You are
assigned a personal project manager who uses his expert knowledge to ensure the
project is completed successfully.
- In the after sales phase by the Support Line: In the event of
inquiries or problems, the Support Line continues to offer help and assistance
even after the integration process (reachable on the Web or by email or
telephone). The Support Line also conducts technical training courses and
provides support for new product versions.
Thanks to the comprehensive range of support services of Cinterion Wireless Modules , you are
able to reduce your development times, costs and risks, and remain competitive
with products that meet market demands and employ the latest technology.
